DEWA and Dubai Airports unite on Service Level Agreement
WAM Dubai, 29th April 2012 (WAM): In order to strengthen links between Dubai Electricity and Water Authority ( DEWA ) and its strategic partners, and build closer relations with other organizations in the emirate, the Key Account Management (KAM) section, part of the Customer Service division at DEWA , has arranged the completion of a Service Level Agreement (SLA) between Dubai Airports and the Distribution Maintenance department of the Distribution Power Division.
The agreement was signed by Mohammed Al Suweidi, Vice President of Distribution Maintenance at DEWA , and Masoud Taher, Vice President of Engineering Services at Dubai Airports.
This agreement accords with DEWA 's strategic plan to ensure satisfaction by providing world-class quality services, by offering reliability, efficiency and environmental safety. Through the support of such effective partnerships, Dubai will be able to maintain its resources and uphold its position as a global hub of finance, business and tourism.
DEWA maintains constant cooperation with the nation's organizations. DEWA has made a series of achievements in the field of institutional excellence at both the regional and global level. He stressed that this agreement has set the stage for future partnerships, which will translate into greater benefits for the public.